Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Deborah Maid Services.

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

We charge a fixed amount regardless of the time spent to do the cleaning.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

All cleaning supplies are provided by us, they are all included by default, unless you prefer your cleaner to use the products you like.

If you don’t have supplies, we can bring them without any additional costs.

We always use our own vacuum and mop/bucket.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect the fixed amount quoted.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Bathrooms Cobwebs removed, dusting, floors cleaned, toilets cleaned, mirrors / chrome fixtures cleaned, shower doors cleaned, tile walls, bathtub / showers cleaned

Sleeping Areas Surfaces hand wiped, floors cleaned, general dusting, cobwebs removed, doors and door frames spot cleaned,  beds made, pick up everything and assure neatness and order, windows cleaned.

Living Areas Surfaces hand wiped, cobwebs removed, doors and door frames spot cleaned, general dusting, floors cleaned

Kitchen Ovens cleaned, Refrigerators inside and outside cleaned, Countertops cleaned, outside of range hood cleaned, top and front of range cleaned, drip pans / glass top surfaces wiped, sinks cleaned and chrome shined, fronts of all appliances cleaned, general dusting, cobwebs removed, microwave wiped out, doors and door frames spot cleaned.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

We send a group of 2 to 3 cleaners to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same persons going forward.

 
 
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

We use natural and eco-friendly cleaning products and have a customer satisfaction guarantee.

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